Use this tab to configure Custom Domain and ReCaptcha for your CXcherry platform. By default, every CXcherry  instance is created with a cxcherry.com URL. If you would like to redirect your users to a different URL, you can update the cxcherry.com URL with your custom domain URL.  First, make sure that the custom domain that you would like to change the platform URL to is purchased and owned by your company. Additionally, your company will need to purchase an SSL certificate to ensure that the site is secure when the redirect is in place. You will need to share the SSL certificate with CXcherry Support team to configure it on their servers. However, this support is not available to customers who are on ‘Beginner’ or ‘Micro’ subscription plan (create a hyperlink on subscription plan to navigate to Subscription Plans page). 


Your will need to update your domain name system (DNS) settings once the custom domain is added to the platform along with the SSL certificate. The DNS settings can be configured for either second level or third level custom domains. Once the custom domain is created and selected in the platform, the SSL certificate is successfully uploaded, and the DNS settings are updated, the redirect will be in place. 


Please refer to the below instructions for updating your DNS settings: 

  • For a second level custom domain. An example of a second level custom domain is yourcompany.com. Please prefix "http:" or "https:" to the portal address. So the portal address should be http://yourcompany.com or https://yourcompany.com. The IP address for an A RECORD redirection is 75.2.23.22. CXcherry will automatically and internally complete the redirection, and it will always redirect to www.yourcompany.com. 
  • For a third level custom domain. An example of a third level custom domain is subdomain.yourcompany.com. The IP address for an A RECORD redirection is 75.2.23.22. CXcherry will automatically and internally complete the redirection, and it will always redirect to subdomain.yourcompany.com. 


CXcherry platform makes use of Google reCAPTCHA (https://www.google.com/recaptcha/about/) service to protect your platform from fraud and abuse. If you have enabled self registration (either free or moderated) (create a hyperlink on user registration types to navigate to Self Registration section on System Setup page) and have also configured a custom domain, you will need to enter the following for your custom domain to make the self registration process work:    

  • ReCaptcha Site Key 
  • ReCaptcha Secret Key 

 


However, if you continue to use the cxcherry.com URL, you do not have to worry about either SSL or Google reCAPTCHA as both are managed directly by CXcherry team.